1. General Policy
Due to the nature of logistics services, returns and refunds are subject to certain conditions:
If a service is canceled or altered, the terms of cancellation may apply.
2. Service Cancellations
Cancellations of services such as pick-up or delivery must be made at least 24 hours in advance to avoid cancellation fees.
If services are canceled after pick-up has occurred, charges for the transportation and handling of goods may apply.
3. Damaged or Lost Goods
In the event of goods being damaged or lost during transit or while in storage, we will initiate an investigation and provide compensation as per our insurance policy.
Any claims related to damaged or lost goods must be reported within [Insert Timeframe, e.g., 7 days] from the date of delivery or return.
4. Refunds
Refunds will be issued under the following conditions:
Overcharges due to errors in billing.
Non-fulfillment of services as per the agreement.
Refund requests will be processed using the same payment method used for the transaction.
5. Prohibited Items
We do not accept returns or offer refunds for prohibited items, including:
Hazardous materials.
Perishable goods.
Illegal or restricted items as per UAE laws.
6. Changes to the Return Policy
We may update or change this Return Policy at any time. Any modifications will be communicated via our website or through direct communication with our customers.
